Privacy policy

Last updated: August 2026

Effective Date: 05/26/25

This Privacy Policy ("Policy") applies to Bili, and Bili LLC ("Company") and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include https://holabili.com/, Bili Account and https://account.holabili.com/. By using the Company application, you consent to the data practices described in this statement. Hola Bili provides cloud-based invoicing, customer-management, commerce, messaging, and payment-enablement services for small businesses and independent professionals.

Collection of your Personal Information

In order to better provide you with products and services offered, the Company may collect personally identifiable information, such as your:

  • First and last name

  • Email address

  • Phone number

  • Employer

  • Job title

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of your Personal Information

The Company collects and uses your personal information in the following ways: 

  • to operate and deliver the services you have requested

  • to provide you with information, products, or services that you request from us

  • to provide you with notices about your account

  • to carry out the Company's obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection

  • to notify you about changes to Hola Bili or any products or services we offer or provide through it

  • in any other way we may describe when you provide the information

  • for any other purpose with your consent.

The Company may also use your personally identifiable information to inform you of other products or services available from the Company and its affiliates.

Sharing Information with Third Parties

The Company does not sell, rent, or lease its customer lists to third parties.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services.

The Company may share data with trusted service providers who perform services on our behalf, such as hosting, statistical analysis, customer support, payment processing, and message delivery. All such third parties are prohibited from using your personal information except to provide these services to the Company, and they are required to maintain the confidentiality of your information.

The Company may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Company or the site; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company, or the public.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and

  • Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;

  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;

  • Debug to identify and repair errors that impair existing intended functionality;

  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;

  • Comply with the California Electronic Communications Privacy Act;

  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;

  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;

  • Comply with an existing legal obligation; or

  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen

The Company does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this application.

Email Communications

From time to time, the Company may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.

If you would like to stop receiving marketing or promotional communications via email from the Company, You may opt out of marketing or promotional emails by contacting us at support@holabili.com or by following the unsubscribe instructions included in those emails.

SMS/Text Messaging Communications

Hola Bili offers text messaging (SMS) as a channel for delivering its services. If you provide your phone number and opt in, we may send you text messages for the following purposes: account notifications and alerts, invoice and payment confirmations, service updates, customer support responses, and — only if you separately consent — promotional or marketing messages.

Consent. You consent to receive text messages from Hola Bili when you provide your phone number and affirmatively opt in through our website, account registration, or by initiating a text message conversation with our service. Consent to receive text messages is not a condition of purchasing any goods or services.

Message frequency varies based on your account activity and interactions with the Service. Message and data rates may apply. Please contact your wireless carrier for details about your plan.

Opting out. You can opt out of receiving text messages at any time by replying STOP to any message. After you send STOP, we will send you a final message confirming that you have been unsubscribed, and you will no longer receive SMS messages from us. To resume receiving messages, you can opt back in by replying START.

Help. If you need assistance, reply HELP to any message or contact us at support@holabili.com.

Your privacy. As stated in the Sharing Information with Third Parties section above, no mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message services (such as our SMS delivery platform) acting on our behalf solely to deliver messages.


External Data Storage Sites

We may store your data on servers provided by third-party hosting vendors with whom we have contracted.

Changes to This Statement

The Company reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you. You may receive a notice by sending an email to the primary email address specified in your account, by placing a prominent notice on our website and/or by updating any privacy information. Your continued use of the application and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy.